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RRP: $140.00
Now: $129.00 |
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| Australian Made Adult Products! |
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Frequently Asked Questions (FAQs)
| Question & Answers (General) |
Q. Hi there,
Just wondering if it's okay to use a silicone lube with the silicone toys? |
(Posted: 22nd Sept, 2004) |
| A. Thanks for your question. The best advice is don't use silicone lube with silicone products as it tends to create a sticky surface, rather than the smooth effect of lube that you want. Water-based lubes are best for health and we recommend Sylk for women. You can use non-water-based lubes with Silicone products but save the silicone lubes for those non-silicone toys. |
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| Q. Will the products be shipped in discreet boxes? |
(Posted: 23rd May, 2005) |
| A. YES! we ship in aussie post packaging and only the name of the company "medisil" appears as an identifier. |
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| Q. Could i pay using a money order? |
(Posted: 14th June, 2005) |
A. Yes you can!
This can be done either by selecting the "cheque" option in the ordering process or by selecting the "cash-on-delivery" option, which enables you to pay for the item when you collect it from your local post outlet. This method is totally discreet as we don't put any of our brand identity on the packaging.
If you select the "cheque" option, please be aware that we don't ship your order until the payment is received. Sending a money order is a good way to speed this process as it does not require bank clearance. |
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| Q. How much does shipping cost? e.g. for the hitachi? |
(Posted: 14th June, 2005) |
| A. Our shipping charges a re based on the weight of your order. The Hitachi Wand kit is very heavy and shipping weight is 4.5kg so charges for that will be higher than for other items. |
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Q. Hi
do your products have a warranty/guarantee? |
(Posted: 4th Oct, 2005) |
| A. Yes, we warranty our silicone parts for the life of the product, against manufacturing fault. Because we can't regulate what our customers do with the product, we can only offer the warranty on any fault in the manufacturing process. Take care of your toy as per our guidelines and you should be enjoying your Downunder Toys for many years! |
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| Q. Hi i was wondering if you could make a colour chart, so we have a picture to go with the colour names?? |
(Posted: 21st Jan, 2006) |
| A. That is a great idea! thanks! we are working on updating the site and an accurate colour chart is a top priority. |
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| Q. Would import, customs duty or tax be payable in the UK? |
(Posted: 3rd March, 2006) |
| A. We do not know about the customs charges which may apply, but you have the VAT which may or may not be applied. You could shortcut the process by checking out our range at www.lovehoney.co.uk who have a selection of Downunder Toys. The nice folks at LoveHoney can also advise about taxes or other govt charges which may apply to your purchase |
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| Q. What are typical dispatch and delivery timescales to the UK? |
(Posted: 3rd March, 2006) |
| A. We could ship an order from Australia and have it reach the UK in 7-10 days. How the customs or postal systems in the UK handle that, I am sorry but we don't know. On the other hand, you could place your order locally through www.lovehoney.co.uk and have the goods delivered without big shipping costs, within a much shorter timeframe. |
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| Q. Hello there, I was just wondering how I should clean the Hitachi Magic Wand, and the Pleasure Dome? |
(Posted: 26th March, 2006) |
A. Hi and thanks for your email.
The hitachi wand should be unplugged before you go anywhere near water with it - you can leave the Pleasure Dome on the wand and use mild soap and hot water - rinse the dome off and shake dry - try not to get any water under the dome or down the stem of the wand. You could also remove the dome and give it a thorough clean, even boil it in water for a couple of minutes to sterilize the rubber. With the wand, use a damp cloth to wipe off any body fluids, do not immerses the wand in water as this will destroy the electics! |
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| Q. Do you ship to PO boxes? My parents are inquisitive :)? |
(Posted: 5th April, 2006) |
| A. Yes we do! we will ship to wherever you want us to, p[lease go ahead and place your order. |
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| Q. How do I register and get a password? |
(Posted: 19th April, 2006) |
| A. Please follow the prompts from the login page. |
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| Q. Hey there.. your site is great. I live in Perth, do you have any outlets in Perth? |
(Posted: 21st Sept, 2006) |
| A. Thanks for the compliment - we're in the process of redesigning the site, so we're chuffed that you like it as is! Sorry we don't have any resellers in Perth. Please go ahead and order direct from us - we'll answer any of your questions, but we can't get you that see and feel factor, so sorry about that. |
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| Q. Want to make a puchase using cash on delivery option but cannot find this option at checkout, please advise? |
(Posted: 12th May, 2008) |
| A. We no longer offer this option as it has been abused in the past. You are welcome to make cash deposit into our bank account as an alternative. |
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| Q. Do you take pay pal? |
(Posted: 22nd Sept, 2008) |
| A. We will certainly have another go at getting it on our site. We tried a couple of years ago and were knocked back. |
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| Q. When is Medisil Magic Touch availbale to order to NZ? How much is the shipping cost? |
(Posted: 25th Sept, 2008) |
| A. We expect an airfreight shipment to be availale by end September, and you can order directly as soon as we load the message, or order ahead and we can ship as soon as the stock lands. |
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| Q. Is it safe to use vegetable oil (specifically, coconut oil) as a lubricant with your silicone hot rod products? Will this damage the silicone? |
(Posted: 18th June, 2009) |
| A. We haven't tested for coconut oil, but there is no chemical reason it would be a problem, as the silicones we use are totally non-porous. Enjoy! |
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| Q. Do you have any retailer in Sweden or Europe of Hot Rod? |
(Posted: 12th Feb, 2010) |
A. Thanks for asking - Not yet! If you have a local outlet you'd like to see stock our products, please tell us, and tell them!
If you'd like to purchase a Hot Rod, you can place your order on our site and we will ship it to you right away. Yes, the shipping isn't cheap, but the online price is less than the Euro value, so you win a little and lose a little, but you get the best toy right now! |
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| Q. What size batteries do your vibes use? |
(Posted: 12th Feb, 2010) |
A. Thanks for the question.
- Ultra 7 motors take 4 xAA batteries(not supplied with the product).
- Honey Bunny takes 2 x lr44 watch batteries(supplied with the product)
- Bath Buddy takes 1 x AA (not supplied)
- Small butty vibe takes 3 x lr44 watch batteries(supplied with the product)
- Hitachi Magic wand is electric - no batteries, as it runs from your household supply. Transformer and safety switch supplied with the product. |
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| Q. Do you shipped international? |
(Posted: 12th Feb, 2010) |
| A. Thanks for your email enquiry. Yes, we do international shipping. When you finalise your order you will be prompted to identify your country, so we can calculate shipping costs. Orders take no more than a week or so to get anywhere in the world. If you prefer to shop locally, just email us and we can advise you if there is a retailer near you which has our range of products. |
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| Q. It says on the sensa-feel page that those models can be put in the microwave so that they heat up. Is this true for other solid silicone toys? |
(Posted: 12th Feb, 2010) |
| A. The answer is YES, any solid silicone product can be heated in a microwave. Our suggestion is that you heat the product for 2minutes max. although the properties of downunder toys' silicone will protect your product from over-heating, check the temperature by holding the product for at least 30 secs before you insert it into yours or your partners' body - safety first! |
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| Q. How can I view the estimated cost in US dollars, or is there no difference in the price? |
(Posted: 12th Feb, 2010) |
| A. The great news for our US customers is that the $US is worth more than our local dollar. We do not have the currency conversion software on our siteyet, but thanks for asking, I will have our Web guys look into offering that option! |
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| Q. What is the delivery time within Australia? |
(Posted: 12th Feb, 2010) |
| A. The standard delivery times depend on your location but we endeavour to have orders shipped within 48hrs of order - then it can range between 24hrs from express post or up to several days for standard post to non-CBD addresses in any major city. |
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| Q. Is there a US based company/website that offers your products? |
(Posted: 25th April, 2010) |
| A. We have a small number of resellers in North America. Probably womynsware.com has the best range, but we will happily ship to you directly if you don't find what you want locally. |
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| Q. Is there a local retailer in New Zealand? |
(Posted: 2nd August, 2010) |
| Q. What do you recommend for cleaning silicone toys to try and reduce the smell given off by the silicone? |
(Posted: 25th Sept, 2010) |
| A. Thanks for the question. if you have a genuine silicone product there should not be a strong smell. if there is a strong smell you probably have a plastic based product, which cannot be cleaned properly. Silicone can be cleaned in soapy water and rinsed off, which should restore a very high level of cleanliness to the product, but to be sure, you can put the silicone in boiling water for a couple of minutes to sterilise it. Of course, if your silicone toy has an embedded vibrator you can really only clean with soapy water and should not fully immerse the product as that will damage the vibrator. |
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| Q. You use the terms girth and thickness to describe that part of size. I'm not sure how to tell what the circumference of your toys are. I am looking for a small toy for harness play, vaginal, beginner. Can you advise me as to how to get the circumference of your toys? |
(Posted: 20th Oct, 2010) |
| A. When we say girth we are referring to diameter, not circumference. |
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| Q. If i buy the hitachi or medisil touch do i need to buy the transformer as well or not? |
(Posted: 9th Dec, 2010) |
| A. We sell the Medisil Magic touch, a technical clone of the hitachi, but because it is regulated for Australia, you do not need the transformer. |
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Q. Hi there,
I live in Perth, Western Australia, and am wondering if any retail shops stock your products? I'm not a huge fan of buying online and would prefer to see what I'm buying.
Cheers,
John? |
(Posted: 13th April, 2011) |
| A. Sorry John, we don"t currently have a retail outlet stockist in WA. If you have a preferred store in WA, please ask them to get in touch, we would love to have a store we can send our western customers and friends to. |
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| Q. What actually appears on my credit statement if I purchase a product from you? |
(Posted: 21st April, 2011) |
| Q. I am looking in for a dong/dildo which is hollow with natural looks . is it available? |
(Posted: 27th April, 2011) |
| A. Yes, we have one - we can customise the Real style 2, which we have done for other customers. Team it with a leather harness and you're good to go. Please email us to place your order. |
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